Shipping Policy
OMG . . . We are so excited that you are so close to experiencing the “Refreshing Different” Oasis Face Shield. We want to be super transparent in how fast you will receive your order. See below for all things you want to know about receiving your Oasis Face Shield.
Shipping Rates:
Yay . . . Standard shipping to the United States and US Territories is free because . . . well, we want to thank our healthcare heroes from the bottom of our hearts!
Processing Time:
We will work as fast as our hands will let us! Orders will be processed within 2 - 3 business days, excluding weekends and holidays. You will receive an e-mail when your order is shipped.
Shipping Methods, and Anticipated Arrival:
We use USPS First-Class Package Service with free tracking for our Oasis Face Shield Starter Packages, and Replacement Front Sheet Packages. According to USPS, anticipated delivery of USPS First-Class Package Service is 1 - 3 business days, depending on your location. The Loupes' Frame Adapter Package will be mailed using USPS First-Class Mail. According to USPS, anticipated delivery of USPS First-Class Mail is 1 - 5 business days, depending on your location. Due to delays with shipping carriers, a delay may be experienced.
If you have ordered multiple items, there is a possibility that each item will ship individually, depending on the quantity. We will do our best to consolidate and streamline orders. Separate shipping methods and anticipated arrivals would apply.
Restricted Shipping:
So sorry. . . at this time, we do not ship internationally.
Bulk Orders:
So you want to have an Oasis Face Shield Party, and need to order in bulk? So fun . . . can we come? And yes, we can help with that! If you would like to place a bulk order of over 10 packages, please contact use prior to ordering so we can discuss shipping options.
Shipping or Product Issues:
Oh no . . . you are having an issue with a damaged item, a missing item, a missing package, a damaged package, buyer’s remorse, etc. What can be done? We are truly sorry that you are experiencing any issues. We pride ourselves on providing exceptional solution-based customer service, and will go above and beyond to see you smile!
With this is mind, we have implemented the Oasis Face Shield “Make You Smile” Solution-Based Policy. Want to read the full policy, see link here. Want a summary? Sure thing. If you are happy, we are happy. If there is a problem, we want to fix it. Whereas we cannot accept product returns due to the nature of the product and current state of affairs, we want to work with you to find a solution to your issue. Please Contact Us within 21 calendar days of receiving the product, or e-mail us directly at: orders@oasisfaceshield.com. We will find a solution that will make you smile!